Help Centre

Registering is simple!

Just head over to our sign up page to join our Braun community.

We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll find all the options you need.

There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.

For more information, please visit our Privacy Policy page.

Don’t worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

If you don’t want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Don’t forget, you can choose to re-subscribe at any time!

You can track your order here by submitting your Order ID and Postcode.

How do I cancel my order?

We are sorry to hear that you want to cancel your order.

If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.

If not, this can be done by simply logging into your account on the website and clicking on the relevant order. There will be two buttons, 'Ask' and 'Cancel'. By clicking on the cancel button you can cancel that order.

You will receive an email when the items have been successfully cancelled.

It may be that cancelling is no longer an option because the order is almost ready to be dispatched. Items in stock will be dispatched as soon as possible to ensure you receive them quickly.

If you wish to return the items, please see our Returns Policy.

How do I change my order?

Unfortunately, once you have placed an order, no changes can be made.

You can try to cancel your order and then place it again. You can cancel through your account.

If you are no longer able to cancel the order, you can return the item. For more information, please see our Returns Policy.

Select the order you want to cancel. You will then be given the option of cancelling the entire order or individual items.

You will receive an email from us if the cancellation was successful. We recommend that you do not place a new order until you have received that confirmation.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need.

Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status. Alternatively, if you do not have an account with us, you use use Track your Order and enter your order number and zipcode to see live tracking.

We’ll also send you an email as soon as it’s on the way!

All Braun stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Just click on Add to Wishlist if a product is out of stock, and we will email you as soon as it is available to buy.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

We make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need.

Your account will show any stored addresses or payment options, making it quick and easy to complete the order.

Check everything is correct you’re good to go! We’ll send you an email as soon as the order is on its way.

Absolutely! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item ccompletely then click the x button.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.

Please scroll down to our Customer Service information to get in touch with them now.

Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

Enter the new delivery address and then select ‘Deliver to the following address’.

We’ll send you an email as soon as it’s on the way! Or simply check your account to track it.

Plus, we ship all items separately, making sure you get what you need as quickly as possible.

Don’t worry, you can try and cancel the item in your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

Need some more help? You can send our Customer Service team a message while you’re in your account.

We’re sorry that happened! We take pride in all our products.

So that we can look into this for you, please contact us to tell us more.

It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t,we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll send you an email with the outcome.

Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices.

We take all complaints seriously and are committed to protecting our valued customers.

If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team.

It would really speed our investigation up if you could find the information below before contacting us-

1. Order Number

2. Product Name

3. Batch Number

4. Expiry Date

5. Images where applicable

6. A brief summary that details the actual complaint

Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.

We’re sorry to hear this, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

We’ll need to know the following-

1. Order Number

2. Incorrect item received

3. The correct item ordered

As soon as we’ve looked into what has happened we will send you an email with the outcome.

We take pride in our products so we’re sorry to hear you have received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account.

Please do not throw the item away, we may ask for pictures of the damaged product - to ensure we take measures to prevent it happening again.

As soon as we know what’s happened, we will send you an email with the outcome.

We ship items separately to make sure you get what you need as quickly as possible.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow a couple of days for it to be delivered.

If the item has been sent, which will be confirmed via email, then send a message through your account to let our Customer Service team know and they’ll be happy to help.

We offer a variety of online payment methods to ensure our customers can access our products with ease.

Visa

Visa Debit

Mastercard

Maestro

SplitIt

PayPal

AMEX and more

You can select your preferred payment method at checkout. As we take fraud very seriously we will ask you a couple of questions at check out to help us and the card issuer to validate and then authorise your order. This is just so we can keep our customers safe!

Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

If you’re seeing the status ‘Payment Problem’ don’t worry this can be easily solved.

Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you’ll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite products with ease.

We like to make things as easy for you as possible, including getting discount off your favourite Braun products.

Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.

If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.

Still having problems? You can contact our Customer Service team through your account.

We’re sorry to hear your code isn’t working! To find out why, you’ll need to check the terms and conditions of the offer.

If the code is valid and you’re not trying to use more than one code per order then you can contact our Customer Service team through your account.

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, use the tracking link provided in your email or located in your account to check your order status.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Service through your account.

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you that, you’ll have the option to see timeframes worldwide!

Most Braun electric products are covered by a 2-year warranty and if your product is faulty within the warranty period it will be repaired or replaced free of charge under the terms of your warranty.

For In Warranty Service: Visit https://braun-uk.infotip-rts.com/ which is the online portal for our Braun Authorised Service & Repair Centre in the UK.

You will be guided through a step-by-step process on how to get your Braun product serviced and find useful troubleshooting hints and tips.

All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you. If shipping a Cleaning Station, please do not ship the cleaning fluid.

For Out of Warranty Service: You can still send your Braun product to our authorised service partner via the online portal https://braun-uk.infotip-rts.com/ for a free repair estimate service, based on which you may decide on the best course of action.

Please refer to our Returns Policy page for more information.

If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.

We try not to make things complicated, log-into your account to contact our Customer Service team and they’ll do the rest.

You’ll need to tell them the reason for the return so they can choose the best option for you.

Please refer to our Returns Policy page for more information.

We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

All we ask is that you let us know that you don’t want the order within 30 days of receipt and make sure the products have not been opened.

To get the order back to us safely please to log-in to your account and contact our Customer Service team.

They’ll send you all the information you need,but you can also refer to our Returns Policy page for more information.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account

We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.

You will have until January 31st  to return any orders placed from October 31st the previous year.

All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.

Please refer to our Terms and Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.

Please get in contact with our Customer Service team so we can help you.

Please refer to our WEEE Recycling page for more information

Following the UK leaving the EU from January 1st 2021, Braun would like to reassure all our customers that there will be no change to your shopping experience.

Braun is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

Braun can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

All products will continue to be shipped from the UK.

For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.

No, all returns from European countries will go back to our distribution centre located within the EU.

Call our Customer Service team on 0800 880 7032

Opening Hours: 8am - 8pm

Monday to Friday

We honour a 2 year warranty for most Braun products in most countries*. The warranty begins on the date of purchase. Within the warranty period we will cover any defects in the appliance resulting from faults in materials or workmanship free of charge either by repairing or replacing the complete appliance at our discretion.

This warranty extends to every country where this appliance is supplied by Braun or its appointed distributor. The warranty does include the power cord (smart plugs) and Clean & Renew stations.

The Braun warranty does NOT cover:
the foil & cutter cassette or other accessories/attachments
cosmetic damage such as scratches; defects that have a negligible effect on the value or operation of the appliance
normal wear and tear
damage caused by accidents
damage caused by the product being tampered with
damage caused by improper use
damage due to repairs carried out by agents not authorized by Braun
damage due to failure to take proper care of the product, including recharging
the product being altered or used for commercial purposes
The warranty becomes void if repairs are undertaken by unauthorized persons and if original Braun parts are not used.

Most Braun electric products are covered by a 2-year warranty and if your product is faulty within the warranty period it will be repaired or replaced free of charge under the terms of your warranty.

For In Warranty Service: Visit https://braun-uk.infotip-rts.com/ which is the online portal for our Braun Authorised Service & Repair Centre in the UK.

You will be guided through a step-by-step process on how to get your Braun product serviced and find useful troubleshooting hints and tips.

All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you. If shipping a Cleaning Station, please do not ship the cleaning fluid.

For Out of Warranty Service: You can still send your Braun product to our authorised service partner via the online portal https://braun-uk.infotip-rts.com/ for a free repair estimate service, based on which you may decide on the best course of action.

To compare our range of Braun Shavers and find which is the best for your personal needs click here: https://www.braunshop.co.uk/product-recommender/male/a-clean-shave.list

Both blade razors and electric shavers may deliver the comfortable, close shave we’re all after but there are various factors that can come into play such as the quality of razor/shaver being used. Electric shavers have come a long way over the years and a quality Braun electric shaver can provide a very close shave. The advantage of an electric shaver is that it does not require water or foam and therefore is not as messy. *Some Braun electric shavers (depending on models) can be used Wet and Dry if preferred. Many find electric shavers to be a more convenient option while still allowing them to obtain a very close shave. In the end, it comes down to personal choice.

All Braun shavers are watertight which means the shaver head can be rinsed under running water for easy cleaning. However, ONLY Braun shavers that are specifically designated as Wet & Dry (W&D) models can be used in the shower or bath. Follow this link to see which of our Shavers can be used in the shower or bath: https://www.braunshop.co.uk/electric-shavers/compare-electric-shavers.list.

A Braun shaver foil and cutter can last up to 18 months, depending on: your shaving method; your beard type/ beard density; good cleaning and maintenance of the foil/cutter cassette. To maintain maximum performance and a close, comfortable shave, we recommend you replace the foil and cutter: if visual inspection before each use shows any nicks, dents or wear patterns; if the performance of the shaver begins to decline; after a maximum of 18 months use. Here are some tips to get the most out of each foil: Use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you have a thicker beard, you may be shaving longer each day which can reduce the lifetime of the foil. Hold the shaver at a 90 degree angle. Regularly clean and oil the foil. Proper maintenance will help prolong the foil’s lifetime.​When travelling with the shaver or taking it to the gym etc. please be sure to protect the foil. Please do not use a damaged foil, as it can lead to injuries on the skin. The foils should be inspected visually for nicks, dents and wear patterns before each use.

If it's time to replace your foil and cutter, you can find and buy these from our shop https://www.braunshop.co.uk/shaving-accessories.list.

To find the correct replacement head for your Braun Shaver you can use our Accessory Recommender: https://www.braunshop.co.uk/product-recommender.list.

All Braun shavers are 100% waterproof. If your shaver comes with a SmartCare Center, this is the best solution to keep your shaver hygienically clean. The alcohol-based solution of the SmartCare Center cleans more hygienically than water, removing residual hair and skin particles that cumulate after every shave. Alternatively, you can clean your shaver simply by rinsing the shaver head under running water after each use and then dry thoroughly. If cleaning your shaver under running water, best detach the shaver head from the body and clean both parts separately. We also recommend that your regularly oil your shaver head.

IPL, (Intense Pulsed Light) is a broadband pulsed light source that emits a beam of light that heats up the melanin in your hair follicles causing the root to be damaged. With repeated use, IPL delays the production of new hair preventing regrowth over time. The energy of the light, frequency of usage and colour of your hairs are all determining factors in defining how effective the IPL treatment will be. The best results are achieved on people with dark hair and fair skin, but if you have sensitive or slightly darker skin then you may have to repeat the IPL process more times to achieve the desired result as it must be treated with lower energy to avoid discomfort.

When done correctly and over enough time, IPL achieves 1 year of hair reduction. Persistence with IPL treatment is key though – since hairs grow within a hair growth cycle, repeating IPL treatments will ensure the hair root is targeted at the right growing phase resulting in a consistent reduction in hair growth over time. This will eventually give you long-lasting smooth skin.

To explore our range of IPLs and find which is best for your personal needs click here: https://www.braunshop.co.uk/ipl-laser-machine.list.

Yes, our Braun IPL devices have been built with your safety in mind. The light beam from your IPL device will only be triggered once contact with the skin is made and the light visible during the treatment is perfectly safe. This means you don’t need to wear goggles or protective eyewear.

IPL only works on hair in its growing phase. For this reason, we recommend a start-up phase of 4-12 weekly treatments to achieve the best results. You should proceed with the treatment after the 4 first weekly treatment if you see that the hair growth persists until you see no hair regrowth. Then, you can continue treating with a touch-up session every 1-2 months depending on your needs.

It is possible to use IPL on your bikini line but isn’t suitable for the genital area where skin may be darker or with a higher hair density. These areas might absorb more light energy resulting in increased discomfort

Yes, shaving before an IPL treatment is recommended as it makes sure you avoid any discomfort during the IPL treatment.

If you have dark or dark brown skin, your skin contains more melanin. Since darker skins contain more melanin which absorbs higher amounts of light energy, using IPL is not safe and may cause discomfort. Always consult the colour and hair skin chart (can be found on packaging and user instruction) to see if it’s safe and effective for you to use IPL hair removal treatments. Braun IPL uses a SensoAdaptTM system which continuously and automatically ensures that only eligible skin tone gets treated. Usually, IPL works best on people with dark hairs and fair skin.

To compare our range of Braun Epilators and find which is best for your personal needs, click here: https://www.braunshop.co.uk/epilators.list.

Epilators belong to the root hair removal methods. Electric tweezers on the epilator's head are used to remove unwanted hair from legs, underarms, arms, bikini area, face or other body areas. As the hair is removed directly from the follicle it provides a long-lasting smooth result.

The more you get used to the sensation of epilation, the more normal it becomes. Hence, our first advice would be to epilate regularly. Further, you can make the experience more gentle by epilating in the bath tub or under the shower (if your epilator is designed for wet & dry usage). Many women report a better experience in combination with the warmth of the water.

To clean your Braun Epilator:

Switch off and unplug the epilator. Remove the cap and brush it out.Dip the brush in an antiseptic liquid (not a cream) and thoroughly brush the tweezers from the back of the epilator head. While doing so, turn the tweezers by hand. If the epilator is washable, clean it under hot running water each time you have used it with shower gel, shaving foam or any other bathing product. Press the release button to remove the epilation head. Thoroughly shake the epilator and the head to make sure that any remaining water can drip out. Leave both parts to dry completely before putting them back together.

With weekly use, we recommend replacing the brush after 12 months.

Most women trying epilation for the first time find it much less painful than they expected. If you epilate regularly, any discomfort usually reduces as the skin adjusts to the process.

Whether to epilate wet or dry is completely up to you. Both options deliver the same efficient results. Many women report a better experience when epilating under the shower or in the bath tub, but in the end it comes down to personal taste. When epilating wet, please ensure that your epilator is designed for wet & dry use.

Yes! Epilation is easier and more comfortable when the hair is 2-5mm long. Ensure your hair is free of cream and oil Have a bath or shower before epilating. This makes the hair easier to remove. Make sure the skin is dry before epilating unless you are using a Silk-epil Wet & Dry model which can be used on wet skin. Epilate slowly. It should take approximately 15 minutes to do each leg. Move the epilator in several directions. Depending on the area you’re epilating, hair grows in different directions and you should move the epilator accordingly.

Trimmers or Beard Trimmers are designed to style facial hair. Beard trimmers offer a better precision and more styling options via different attachments. Groomers or body groomers serve to trim and remove hair from body, such as the chest, back, arms, legs and intimate areas. Clippers or hair clippers are primarily designed to cut scalp hair. They usually have wide and long combs to be able to cut a lot of hair efficiently.

To compare our range of styling products and find which is right for your personal needs, click here: https://www.youtube.com/playlist?list=PLnjhc4UmS9C38_Woxc_vaW81hbq7lSDth.

If you want to achieve a clean result when shaving your facial or body hair, we recommend to first trim down the hair to a shorter length (<2mm). The reason for this is that shavers are primarily designed to cut shorter hair. By trimming down before clean shaving you can save a lot of time and effort.

In this case we recommend to use a Multi Grooming Kit that offers different attachments according to the area that you want to treat. For hygienic reasons we recommend to clean the attachments thoroughly each time before using them on another body area. Alternatively, you can use a beard trimmer for your facial hair and use a body groomer as a separate device for your pubic hair.

For trimming underarms we recommend to use a Multi Grooming Kit that has attachments specifically designed for this area.