Help Centre
My Account
Registering is simple!
Just head over to our sign up page to join our Braun community.
We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll find all the options you need.
There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.
For more information, please visit our Privacy Policy page.
If you don’t want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Don’t forget, you can choose to re-subscribe at any time!
My Order
You can track your order here by submitting your Order ID and Postcode.
How do I cancel my order?
We are sorry to hear that you want to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, this can be done by simply logging into your account on the website and clicking on the relevant order. There will be two buttons, 'Ask' and 'Cancel'. By clicking on the cancel button you can cancel that order.
You will receive an email when the items have been successfully cancelled.
It may be that cancelling is no longer an option because the order is almost ready to be dispatched. Items in stock will be dispatched as soon as possible to ensure you receive them quickly.
If you wish to return the items, please see our Returns Policy.
How do I change my order?
Unfortunately, once you have placed an order, no changes can be made.
You can try to cancel your order and then place it again. You can cancel through your account.
If you are no longer able to cancel the order, you can return the item. For more information, please see our Returns Policy.
Select the order you want to cancel. You will then be given the option of cancelling the entire order or individual items.
You will receive an email from us if the cancellation was successful. We recommend that you do not place a new order until you have received that confirmation.
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status. Alternatively, if you do not have an account with us, you use use Track your Order and enter your order number and zipcode to see live tracking.
We’ll also send you an email as soon as it’s on the way!
All Braun stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Just click on Add to Wishlist if a product is out of stock, and we will email you as soon as it is available to buy.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
We make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!
Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need.
Your account will show any stored addresses or payment options, making it quick and easy to complete the order.
Check everything is correct you’re good to go! We’ll send you an email as soon as the order is on its way.
Absolutely! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item ccompletely then click the x button.
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.
Please scroll down to our Customer Service information to get in touch with them now.
Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.
Enter the new delivery address and then select ‘Deliver to the following address’.
We’ll send you an email as soon as it’s on the way! Or simply check your account to track it.
Plus, we ship all items separately, making sure you get what you need as quickly as possible.
Don’t worry, you can try and cancel the item in your account.
You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how.
Need some more help? You can send our Customer Service team a message while you’re in your account.
We’re sorry that happened! We take pride in all our products.
So that we can look into this for you, please contact us to tell us more.
It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t,we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll send you an email with the outcome.
Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices.
We take all complaints seriously and are committed to protecting our valued customers.
If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team.
It would really speed our investigation up if you could find the information below before contacting us-
1. Order Number
2. Product Name
3. Batch Number
4. Expiry Date
5. Images where applicable
6. A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
We’re sorry to hear this, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.
We’ll need to know the following-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what has happened we will send you an email with the outcome.
We take pride in our products so we’re sorry to hear you have received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account.
Please do not throw the item away, we may ask for pictures of the damaged product - to ensure we take measures to prevent it happening again.
As soon as we know what’s happened, we will send you an email with the outcome.
We ship items separately to make sure you get what you need as quickly as possible.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow a couple of days for it to be delivered.
If the item has been sent, which will be confirmed via email, then send a message through your account to let our Customer Service team know and they’ll be happy to help.
Payments & Discounts
We offer a variety of online payment methods to ensure our customers can access our products with ease.
Visa
Visa Debit
Mastercard
Maestro
SplitIt
PayPal
AMEX and more
You can select your preferred payment method at checkout. As we take fraud very seriously we will ask you a couple of questions at check out to help us and the card issuer to validate and then authorise your order. This is just so we can keep our customers safe!
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
If you’re seeing the status ‘Payment Problem’ don’t worry this can be easily solved.
Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite products with ease.
We like to make things as easy for you as possible, including getting discount off your favourite Braun products.
Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.
If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.
Still having problems? You can contact our Customer Service team through your account.
We’re sorry to hear your code isn’t working! To find out why, you’ll need to check the terms and conditions of the offer.
If the code is valid and you’re not trying to use more than one code per order then you can contact our Customer Service team through your account.
Delivery
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, use the tracking link provided in your email or located in your account to check your order status.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
For In Warranty Service: Visit https://braun-uk.infotip-rts.com/ which is the online portal for our Braun Authorised Service & Repair Centre in the UK.
You will be guided through a step-by-step process on how to get your Braun product serviced and find useful troubleshooting hints and tips.
All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you. If shipping a Cleaning Station, please do not ship the cleaning fluid.
For Out of Warranty Service: You can still send your Braun product to our authorised service partner via the online portal https://braun-uk.infotip-rts.com/ for a free repair estimate service, based on which you may decide on the best course of action.
Refunds & Returns
Please refer to our Returns Policy page for more information.
If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.
We try not to make things complicated, log-into your account to contact our Customer Service team and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our Returns Policy page for more information.
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 30 days of receipt and make sure the products have not been opened.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They’ll send you all the information you need,but you can also refer to our Returns Policy page for more information.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
You will have until January 31st to return any orders placed from October 31st the previous year.
All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.
Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.
Website
You have the right to ask about what personal data we hold about you.
Please get in contact with our Customer Service team so we can help you.
Contact Number
Call our Customer Service team on 0800 880 7032
Opening Hours: 8am - 8pm
Monday to Friday
Warranty
This warranty extends to every country where this appliance is supplied by Braun or its appointed distributor. The warranty does include the power cord (smart plugs) and Clean & Renew stations.
The Braun warranty does NOT cover:
the foil & cutter cassette or other accessories/attachments
cosmetic damage such as scratches; defects that have a negligible effect on the value or operation of the appliance
normal wear and tear
damage caused by accidents
damage caused by the product being tampered with
damage caused by improper use
damage due to repairs carried out by agents not authorized by Braun
damage due to failure to take proper care of the product, including recharging
the product being altered or used for commercial purposes
The warranty becomes void if repairs are undertaken by unauthorized persons and if original Braun parts are not used.
Most Braun electric products are covered by a 2-year warranty and if your product is faulty within the warranty period it will be repaired or replaced free of charge under the terms of your warranty.
For In Warranty Service: Visit https://braun-uk.infotip-rts.com/ which is the online portal for our Braun Authorised Service & Repair Centre in the UK.
You will be guided through a step-by-step process on how to get your Braun product serviced and find useful troubleshooting hints and tips.
All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you. If shipping a Cleaning Station, please do not ship the cleaning fluid.
For Out of Warranty Service: You can still send your Braun product to our authorised service partner via the online portal https://braun-uk.infotip-rts.com/ for a free repair estimate service, based on which you may decide on the best course of action.
Shavers
A Braun shaver foil and cutter can last up to 18 months, depending on: your shaving method; your beard type/ beard density; good cleaning and maintenance of the foil/cutter cassette. To maintain maximum performance and a close, comfortable shave, we recommend you replace the foil and cutter: if visual inspection before each use shows any nicks, dents or wear patterns; if the performance of the shaver begins to decline; after a maximum of 18 months use. Here are some tips to get the most out of each foil: Use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you have a thicker beard, you may be shaving longer each day which can reduce the lifetime of the foil. Hold the shaver at a 90 degree angle. Regularly clean and oil the foil. Proper maintenance will help prolong the foil’s lifetime.​When travelling with the shaver or taking it to the gym etc. please be sure to protect the foil. Please do not use a damaged foil, as it can lead to injuries on the skin. The foils should be inspected visually for nicks, dents and wear patterns before each use.
IPL
Epilators
Switch off and unplug the epilator. Remove the cap and brush it out.Dip the brush in an antiseptic liquid (not a cream) and thoroughly brush the tweezers from the back of the epilator head. While doing so, turn the tweezers by hand. If the epilator is washable, clean it under hot running water each time you have used it with shower gel, shaving foam or any other bathing product. Press the release button to remove the epilation head. Thoroughly shake the epilator and the head to make sure that any remaining water can drip out. Leave both parts to dry completely before putting them back together.
Styling
Still need help?
Live Chat
Telephone
Call our Customer Service Team on 08008807032
Monday to Friday 8am to 5pm
Saturday 8am to 5pm
Please note we are closed on Sundays and Bank Holidays