Email:

If you have any queries, we have a Help Centre that will tell you how to use our site, order from us, start an account and track the progress of your order.

For the quickest resolution to your query, you can send a message to our customer service team from your account. Simply create an account, or login to an existing account to send a message

Alternatively, you can send drop us an email here: feedback@thehutgroup.com

Phone:

Our phone lines are open 10am - 4pm (BST) Monday to Friday. Call 0800 880 7032 to speak to one of our advisers.

Live Chat:

Our advisers can assist with your queries through our Live Chat function, found at the bottom of our Help Centre.

Our lines are open as follows:

Monday - Friday: 8am - 8pm (BST)

Saturday - Sunday: 9am - 4pm (BST)

Track Your Order:

If you're looking to track the status of an order, login to your existing account, or sign up here to access your Order Information. From here, you can also reorder from your previous purchases.

Feedback:

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better are always welcome. You can let us know what you think by emailing our Customer Service Team via your account.