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We want to make sure you get the help you need from Braun. Check out the options below to find the right team to help you with your query.


If you have any queries, we have a Help Centre that will tell you how to use our site, order from us, start an account and track the progress of your order.

For the quickest resolution to your query, you can send a message to our customer service team from your account. Simply create an account, or login to an existing account to send a message

Alternatively, you can send drop us an email here:


Our phone lines are open 10am - 4pm (BST) Monday to Friday. Call 0800 880 7032 to speak to one of our advisers.

Live Chat:

Our advisers can assist with your queries through our Live Chat function, found at the bottom of our Help Centre.

Our lines are open as follows:

Monday - Friday: 8am - 8pm (BST)

Saturday - Sunday: 9am - 4pm (BST)

Track Your Order:

If you're looking to track the status of an order, login to your existing account, or sign up here to access your Order Information. From here, you can also reorder from your previous purchases.


We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better are always welcome. You can let us know what you think by emailing our Customer Service Team via your account.


If you've placed an order with us online or have a question related to your account, our expert team are on hand to help. Please CLICK HERE to view our shop FAQ and ways to contact us.


If it’s not order related and you’re looking for more information about Braun products, or you want to tell them about your experience, CLICK HERE and a new window will open showing you how to get in touch with the Braun team directly.