QUICK & FREE RETURNS
Follow the simple steps below in how to return your unwanted items.
-
1. Register Your Return
Click HERE, to start your return with our return partner, ZigZag.
* You will be subjected to ZigZag's Cookies Policy and P&G’s Terms and Conditions and Privacy Policy.
-
2. Post Your Return
Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.
-
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
You can read our extended Return Policy below for full Terms & Conditions
Return Policy FAQ's
Our returns policy is simple and free! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item, please contact our customer service team throughMy Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.This policy is offered in addition to your legal rights.
Click here to start your return.
Yes, you can return a product if you have changed your mind, provided that you start your return within 30 days from the date of receiving your item and the item you return is in pristine condition.
Click here to start your return.
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team.
Return Policy
Returning an item is simple and can be completed in 3 easy steps.
1. Contact us
Request a returns number from us within 14 days of receiving your order. This can be arranged by raising a return against your order from within your online account.
2. Post your return
Once you've received your returns number you have another 14 days to return your items to us. We must receive return items within 28 days of the initial delivery date. Please make sure your items are securely wrapped and your parcel contains all the information requested. Please ensure you keep a receipt as proof of sending. We will be happy to help with any questions on sending your item(s) to us. If you are returning your item(s) due to receiving an incorrect item, or there is a fault with the item, we will refund all delivery cost to you.
3. We'll do the rest
Once we've processed your return you will receive a confirmation email from us, and all successful returns will be credited to the original method used for payment. Refunds can take 3-5 working days to show in your account.
For further information on our returns process, you can read our full returns policy here
